Contact
Contact the file converter team: questions, bug reports and suggestions for new formats.
Updated: November 2, 2026
Get in touch
Email: fileprism.support@gmail.com
We read reports about conversion problems, document inaccuracies and suggestions for new format pairs.
What to include
- the format pair, for example “PDF to DOCX”;
- the size and type of the source file;
- a description of the problem and a screenshot if possible;
- your browser and device.
Do not send confidential documents unless necessary. An anonymized sample is enough for diagnostics.
Response time
We usually reply within a few business days. The service is maintained by a small team, so thank you for your patience.
Common questions
Before writing, check the FAQ on tool pages: it covers limits, file retention and common error causes.